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Refund policy

 

If you have any concerns with your order, please reach out to me within 30 days. Currently in place is a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact me via the contact form on my website or email me at dizzyleopardshop@gmail.com. 


📫Refunds

If you have placed an order and I have not made a shipping label for it yet, please contact me and I can cancel your order for you, giving you a full refund.


📫Exchanges

Please inspect your order upon reception and contact me if the item is incorrect or defective so that I can make it right. Incorrect items will be replaced free of charge and if you would like, you can keep the incorrect item. If not, a return label will be provided if the value of the item is more than the cost of shipping.


📫Returns

If you have questions regarding the condition of an item, please send pictures! If the condition is damaged due to shipping, please let me know right away

Item: Returns Accepted? Condition for Return:
Keychain
Yes
Plastic protective film still in place
Prints
Yes
Not used, no damage to paper
Pins
Yes
No visible damage
Stickers
Yes
Not used, backing paper still attached
Plush/Bags
No
Due to sanitary concern, no returns are accepted for plush

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once the item(s) are returned and made sure that they are in the above condition, you will be notified if your return is approved. If it is, the return amount minus return shipping costs will be refunded to the original payment method. Please remember based on your bank or credit card company it may take up to 10 business days for the funds to fully return to your account.